What To Do If You're Disconnected

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What To Do If You're Disconnected

To have your service restored, please pay the total amount due as soon as possible.

Visit the MyAlexRenew customer portal to make payments online or call make a payment over the phone by calling customer service at  703-721-3500, press 1.  

AlexRenew offers flexible, affordable, interest-free payment plans to get your account back on track or call 703-844-0505.

Need some additional help getting your account in good standing? AlexRenew Lifeline Emergency Assistance Program provides funds to assist with your balance. Call 703-721-3500, press 1 or email us at billing@alexrenew.com to learn if you qualify. 

Once you submit your payment, please call AlexRenew customer service at 703-721-3500, press 1 to have service restored. Service is typically restored in one business day*. 

Please note that service cannot be restored on the weekends and holidays. 

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